Fulfillment Policy

⚡ Instant Access

Thumbnail Studioo is a digital service. Once you create an account or subscribe, you get immediate access to:

• All features in your plan (Starter, Premium, or Ultimate)
• Your credit allocation based on plan tier
• AI-powered thumbnail editing and generation
• Canvas editor and version history
• Export capabilities (1280x720 PNG)

🪙 How Credits Work

Credits are used for AI operations:

• Starter Plan: 1,000 credits monthly (approximately 50 thumbnails) - $19/month
• Premium Plan: 4,000 credits monthly (approximately 200 thumbnails) - $49/month
• Ultimate Plan: 8,000 credits monthly (approximately 400 thumbnails) - $99/month

There is no permanent free tier, but every monthly plan includes a free 3-day trial. A card is required to start the trial, but you are not charged until it ends. Yearly plans do not include a trial.

What uses credits:

• AI thumbnail generation
• AI-powered editing

What's free:

• Canvas editing (text, shapes, layers)
• Downloading your thumbnails
• Accessing version history

Important: Unused credits don't roll over to the next month. Credits reset at the start of each billing cycle. Credits have no cash value and can't be transferred or refunded.

💳 Billing & Subscriptions

Paid subscriptions:

• Are billed monthly on the same day each month
• Automatically renew unless you cancel
• Are processed securely through Stripe
• Continue until the end of the billing period after cancellation

If a payment fails, your access is restricted immediately while Stripe automatically retries the charge. If the retry also fails, your account is downgraded and unused credits are forfeited. You can restore access anytime by updating your payment method.

💰 Refund Policy

All sales are final. We do not offer refunds.

Because Thumbnail Studioo is a digital service with instant access, all subscriptions are non-refundable. This includes:

• Partial billing periods
• Unused credits
• Change of mind
• Not using the service
• Service not meeting expectations
• Any other reason

The only exception: Billing errors such as duplicate charges or incorrect amounts. If you believe you were charged incorrectly, email contact@thumbnailstudioo.com with proof of the error within 7 days.

⚠️ Important: By subscribing, you acknowledge that you understand and accept our no-refund policy. We recommend using the free 3-day trial to test the service before your card is charged.

🚪 Cancellation

You can cancel anytime through:

• Your account settings
• The Stripe billing portal (click "Manage Billing")
• Email to contact@thumbnailstudioo.com

After cancellation:

• You keep access until the end of your billing period
• Your account downgrades to Free Plan
• All unused credits are forfeited
• Your content is saved for 90 days
• You can resubscribe anytime

⬆️ Upgrades & Downgrades

Upgrading: Takes effect immediately. You'll be charged a prorated amount for the remaining days in your billing cycle, and get instant access to new features.

Downgrading: Takes effect at the end of your current billing period. You keep full access to your current plan until then.

⚖️ Fair Use Policy

While all plans include generous credit allocations, we maintain a fair use policy:

Acceptable: Normal use for creating YouTube thumbnails (up to 500 generations per day)

Not acceptable:

• Using bots or automation
• Reselling AI generation services
• Sharing accounts with multiple users
• Excessive usage that strains our infrastructure

Violations may result in account warnings, rate limiting, or termination.

🌐 Service Availability

We aim for 99.9% uptime but can't guarantee uninterrupted service. Downtime may occur due to:

• Scheduled maintenance
• Emergency updates
• Third-party service issues (AI providers, payment processors)

Extended outages (72+ hours) may qualify for service credits or refunds at our discretion.

📬 Questions?

For questions about billing, credits, refunds, or cancellations: